SystematicArt
Email: help@sysematicart.com
Phone: (212) 614-3233
Url:
credit card, paypal
1 Bond St
New York, New York 10012

FAQs


What products are available online?

Systematic Art is pleased to offer its entire line of products.

Can I order by phone?

Yes, Systematic Art is able to process orders via the website and by phone.

What forms of payment are accepted for online orders?

For orders placed online we accept Visa, Master Card, Discover card and American Express.

Will I receive an email confirming my order?

For orders placed online we accept Visa, Master Card, Discover card and American Express.

How can I check the status of an order I placed online?

We will send you an email confirming your order and also an additional email once your order has been shipped that will contain your shippers tracking number.

How can I make a change or cancel my order?

You can check your order status by simply signing into your account at SystematicArt.com. Additionally, on the lower right hand side of the page click on the "Service" link. Enter your confirmation number and press"Go". Or at the top you will see "Order Status" just enter your confirmation number and press "Go."

What is the return policy?

  1. If for any reason a selection does not meet your expectations, you may return or exchange it within 15 days of delivery.
  2. Product must be in its original unopened packaging and in usable condition in order to receive credit.
  3. After 30 days, we will replace your purchase if there is a manufacturer defect.
  4. Returns of less than $100.00 (USD) will be subjected to a 25% re-stocking fee.
  5. Shipping Charges will not be refunded.
  6. Returned items ship to: Systematic Art 2212 S Vista Ave., Bloomington, CA 92316

How do I make a return?

Please call (1-888-426-4406) to make a return.

What shipping options are available?

We are pleased to offer various methods of Shipping via both, United Parcel Service and United States Postal Service.

How is sales tax charged?

We are required to collect sales tax in the State of California and New York only. Only the local sales tax of the delivery destination is charged.

Can orders be shipped outside of the United States?

Shipping to a foreign country is determined based upon the country in question. We regret that we cannot ship to certain foreign countries. Please call (1-888-426-4406) to inquire.

When I submit my credit card number for an online order is it secure?

When placing an online order, both your personal information and credit card number is protected using 128 (SSL) Secure, Socket, Layer, encryption, by Verisgn on our web, sever. Our servers are scanned daily by Scan Alert  to ensure your online safety. 

Will Systematic Art share, sell or rent my address to anyone?

SystematicArt.com fully respects your rights to privacy and is committed to protecting your personal information. No Information will be sold rented or shared with any third party outside of the duties required to fulfill your order. 

What hanging system should I choose?

Systematic Art is pleased to offer a wide variety of Rails that include both Ceiling and Wall-mounted options. In addition to both Ceiling and Wall-mounted rails we offer systems with the ability to work with both Hanging Cables and Rods.

Our Ceiling mounted system which include both the Sky and Slim-Line are both perfect for hanging in areas that contain walls of mirror, glass, wood, marble and stone. Since both of these rails are affixed to the Ceiling you will not have to make any holes to your wall.

Our Wall-mounted systems that include the Moderna, Gallery, and Click-Track are affixed to the wall with the ability to withstand more weight then the ceiling mounted system. In addition to providing you with that gallery look and feel, the wall-mounted system provides you with many creative possibilities that include incorporating the rail to your current moldings or flush mounting to your wall when doing new construction.

What hardware will I need to purchase in order to hang paintings?

To hang paintings you will need to purchase the following hardware:

  • Rail
  • Hanging Cable or Hanging Rod
  • Cable Hook or Rod Hook
  • Cable Hooks are made to work with both Stainless Steel and Nylon Cables while Rod Hooks are made to work with both Aluminum and Stainless Steel Hanging Rods.

What is the difference between a Wall mounted Rail and a Ceiling mounted Rail?

A Ceiling mounted rail is installed to the ceiling whereas; a Wall-mounted rail is installed to the wall.

What is the difference between a Hanging Rod and Cable Hanger?

The Hanging Rod widely used by many museums and galleries is the most used method of art hanging moreover the hanging Rod is able to withstand more weight then the cable hanger. The Cable hanger takes a more modern approach to picture hanging providing enough strength to hang 40 Lbs on one single stainless steel cable.

What is the difference between a Stainless Steel Hanging cable and a Nylon hanging cable?

The Nylon cable along with its ability to withstand 15 lbs of weight provides an almost invisible picture hanging solution while the stainless cable slightly noticeable is able to withstand weights of up to 40 lbs.

Do I install Rail the length of the wall or only above where I plan on hanging my picture?

That is a matter of personal taste. However we have found that our rail systems look best when installed the entire length of the wall.

How much Rail will I need for my application?

Simply measure the length of the location accurately to determine your requirements. If you plan on adjoining rails to corners you will most likely need additional footage due to loss by cutting rails for a perfect 45 degree connection.

How Many Cables or Rods will I need for my application?

It is all according to how many objects you plan on hanging from the rail in addition to the size of the object to be hung from the rail. The average is either (3) Rods or Cables on one single rail.

Is Installation difficult?

No, Installation is quite easy and straight forward only requiring you to drill holes in to either the ceiling or wall depending on your application insert anchors to the drilled holes and screw the rail to the anchors in the wall. Additionally the rail can be screwed directly into wood or metal studs therefore avoiding the use of anchors.

How long will it take me to install a rail?

Depending on how handy one is, it shouldn’t take a person with some home improvement skills more then 20 minutes to install a rail provided the proper installation tools are available.

What tools do I need?

The necessary tools truly depend on your structure, but in most cases all that is required is a drill, drill bit, and screw driver. You may require a level if you do not plan on mounting the rail to either the ceiling or wall line.

Can I paint my Rails and Rods to match my décor?

Yes, you can certainly paint your rail to match your décor however we do not suggest painting the Rods only because movement of the Rods hooks will most likely cause paint to chip. Systematic is pleased to offer 3 different finishes for the hanging rod that includes Silver, White and Black.

How will my painting connect to the cable or Rod?

Your painting will connect to either the rod or cable hook by simply placing the wire or eye hook located on the back of the painting directly on either.